11. Support and Troubleshooting#
If you are new to the FASRC cluster, we recommend taking the FASRC new users training:
https://www.rc.fas.harvard.edu/training/. You can also watch a pre-recorded version:
https://docs.rc.fas.harvard.edu/wp-content/uploads/fasrc-getting-started-23-mar-2022.mp4 ,
or look at their online documentation and training videos:https://docs.rc.fas.harvard.edu/kb/introduction-to-cluster-online.
FASRC also hosts other workshops that may be of interest. Additionally, FASRC holds zoom office hours every Wednesday from 12 - 3 pm.
For further support, If you are encountering difficulties with the cluster, contacting the FASRC Help desk is often a great resource. You can also reach out to the #cluster-users channel in the Kempner Slack space for Kempner-cluster specific questions, concerns, and advice. For access to this Slack channel, please contact Nikki Shawn. Should these resources not address your needs or if you have additional inquiries, reaching out to Elise Porter is recommended. If you have suggestions for updates to this user guide, posting them in the #cluster-users channel in the Kempner Slack space is encouraged.